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ShoreTel CEO, John Combs, presented the keynote address recently at IT Expo West, providing a very appropriate advice to IT managers and others buy voice over IP (VoIP) phone system. He used MAC iPhone and analogy to show how new technology can quickly dominate the industry. In the case of VOIP business phone systems, IP technology is poised to rule the same time the existing analog (TDM) systems.
VOIP telephone system can greatly enhance the user Adapted room, which leads to increased productivity in the organization. IP telephone system enables collaboration and cover aspects of unified messaging technology. The VOIP telephone system typically involves features such as teleconferencing, unified messaging (voicemail to email), web collaboration, mobile integration (mobile phones), with (to find employees quickly), instant messaging, video conferencing and business process integration (customer relationship management sales, accounting, etc.).
What differentiates one vendor’s small business phone system from another? Mr. Combs suggests aa very structured selection process when choosing Office Phone System with VoIP for business. He proposed eight evaluation criteria to be used by the evaluation team make the selection of new VOIP phone system company
- usability. There will be on-site demonstration including the precise mechanism to distribute. It is often good to have two or more vendors display side by side, or on the other hand to be installed prototypes of two separate office of the company and the system time and location to find out which one was the best.
- Reliability. What is the expected failure rate, based on the actual level of use Bell Core / Telecordia standards? Mr. Combs pointed out that academic failure rate is not enough trust for applying the new system. You do not want the “guinea pig” for the vendor prototype or beta testing.
- Availability. Make sure understand the impact of downtime on the company based on the intended installation. Counting points of failure are there in the settings seller?
- flexibility. What are the costs that you have to double the proposed settings?
- Architecture. What methodology was used to design the system? Was considered good or technology patched together from disparate systems and contradictory architecture?
- Total Cost of Ownership. Most of the time upfront costs (hardware, network and implementation) are only 20% of the total system cost over the lifetime of the system. Day-to-day costs (training, move / add / change, system management, network and utilities) may amount to 80% of the system lifetime. What’s with the system under consideration?
- Vendor Financial Status. Make sure the seller has a solid balance sheet, or be prepared for support issues should they encounter financial difficulties.
- Vendor references. The team should contact industry colleagues to obtain information pertaining to the vendors listed Did they make a wise decision with this seller? Do they know of other references? How do actual costs together vendor programs? Is it easy for IT staff to support? What about the “raving fans?”
The evaluation to upgrade small business phone systems, usually option is VOIP business phone systems. A careful assessment of each vendor offerings and especially the presence of “raving fans” for any VOIP business phone systems are important to get all the benefits of VOIP for business.
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Source by Jim C Green