Advantages and Disadvantages of Conference Calling


Open your eyes to better communication. There are so many methods to choose from when it comes to communicating with employees and customers. When you’re ready to grow your business, you need to consider your ways of communication as well.

Like everything else in life, there are pros and cons of web conferencing. Here is a general overview of what you can expect and how you can compare the options to see if conference calling is right for you.

One advantage Conference calling is that it cuts down the time by pulling all anywhere in the meetings you have planned. You no longer have to travel to conduct a meeting to suite all plan. Everyone will be able to hear what you have to say and even interact during the meeting.

Another advantage of conference calling is that it can save you money. You do not have to travel to different places, so you have no travel expenses. employees will not have to travel to meetings, either, so there is less down time at work.

Now cons conference calling, but not many. Depending on the service you choose, the meeting may have everyone sitting around the table listening to the phone. This is a very personal and employees may not feel like they are connecting with you as they should.

Another disadvantage is the cost conference calling. This may cost you had no plans, but there are ways to cut costs. Look at the schedule and make sure that you are using all the services offered. If you do not, then get rid of them to save money. Also, keep in mind that you are still saving more money than if you went on a trip for each conference.


Source by Brad Percival

Digital phone lines & Credit Card Terminals – Why they do not go together


Does this sound familiar?

phone service was recently upgraded from old style analogue lines for a new, state-of-the-art digital technology. All your calls are now crystal clear. You can get connected to the Internet 100X faster and e-mail your full in the blink of an eye.

Phone companies are switching their systems to the latest technology in order to better serve its customers. Out with the old, in with the new.

But, what happened to the credit card terminal? It suddenly does not work as well as it use to, or maybe not. Business is suddenly at a stand-still.

ringing a bell yet?

There certainly is for me. I hear it almost every day. In recent years this has become a common occurrence. In fact, if I had a quarter for every time I’ve heard of this problem that I could buy a tropical island and build a five-star resort, complete with an18-hole mini-golf.

Here’s the problem. Credit card terminals are equipped with “analogue” telephone modem. The modems are built to work with analogue lines that were just replaced with new digital service. This probably does not mean much to you. You may be wondering why this should make any difference at all. A phone line is the line, right? Well, not exactly …. let me explain.

analogue modems operate within the frequency band between 300 to 3400 Hertz. In order for it to function properly, it requires a phone line that also work within this band. Digital line speaks an entirely different language. It operates on a frequency between 25khz (kilohertz) and 1.1mhz (megahertz), which is considerably faster than analogue lines.

These conflicting frequency create “echoes” or “line noise” when the terminal tries to call out the process. Since modem terminal does not have the ability to properly integrate and filter out these sounds, communication breaks down and fail. In rare cases, digital signals can actually overwhelm the modem to the terminal, causing it to burn out.

So the question becomes, what can you do to solve this?

There are devices that can be purchased from your local electronics store for about $ 15 – $ 20. It is called DSL Filter. This handy little gadget will filter out the digital information coming from the telephone line and send it to the terminal at a lower frequency, the actual risk to the line noise. 98% of the time filter resolves the problem and the merchants of us are able to get back to business. It is unfortunately the case where it does not. For those traders who fall into that 2%, we offer the following solutions:

  • Contact your phone company and ask counterparts phone line be installed. This line will be used only for credit card terminal
  • If you fax in place, connect the phone line splitter to the wall jack, connect the terminal to the side and fax to another. In most cases we have found that fax machines are connected to a dedicated analog telephone lines and are not in place when digital is installed.
  • Updating the terminal that supports IP / Ethernet connection
  • Switching to a web based or PC based processing program.

Until next time … Thanks for reading.


Source by Jeff Zervos

10 Call Answering Tips for excellent service


There are not many jobs out there where the phone answering skills are moot. From service techs to attorneys, phone etiquette sets the tone for the entire business. It is even more true for the receptionist and Live Answering Service personnel providing first impressions for thousands of small businesses across the nation. If your answer is part of your job (or if you’re just answering phone calls during receptionist is out), try these ten steps to call answering success!

1. Start with a wow-worthy greeting . If you work in a virtual answering service or are your main ANSWERER for your business, you may want to suggest pumping up your greeting these tricks. Start out by saying “Good Morning / Afternoon” or “Thank you for calling” and end with an offer assistance as “How may I help you?” And, of course, always saying the company name when answering the phone, so that the visitor is sure to know that they’ve got the right place.

2. Ask to set the tone call. Instead of leading with the impersonal, “What can I do for you today?” start with a few pleasantries to get a call off on the right foot. “How are you?” is a reliable standby.

3. Add a personal touch. If you know a little more about the caller, instead of asking how they are, try to go for something more specific. ( “How is your new house?”) A little heat and interest lets them know you care!

4. Use expressive wording. Substitute enthusiastic words like “Absolutely!” and of course “the drab affirmatives as” Yes “and” Okay. “If you are the receptionist or work in call answering service, you may only have a minute or two to chat, but you can certainly make those seconds count!

5. Say caller’s name sake. Often . the sound of his own name is music to the ears; it is also great to play up knowledge. of course, if you are a virtual receptionist you can not know every caller by name, but by using the names of the circles will make you seem like old friends!

6. Know when to say “can” against “can make.” ” “usually means the ability of the” may “is often used when asking politely to collect information (” Let me your phone number? “). the use of” may “correct you sound more polished and professional!

7. Check with your caller. If you always have to put the caller on hold, make sure they know that you have not forgotten about them! A simple, “It will just be a moment, Mary,” will make the recipient feel taken care of while you try another line or get an answer to her question.

8. Say the magic words. You mother was not wrong when she said “please” and “thank you” can get you far; slip one in at every opportunity and your guest will be sure to appreciate your courtesy!

9. Focus on the positive. Say “no ” is not fun, but offering to help is always a good call. Follow every negative with an offer assistance: “Jim prefers to give out his cell phone number myself, but I would be happy to try his line for you and see if he is available.”

10. End calls gracefully. Sign off with a friendly statement like, “It was wonderful to chat with you!” And if you are a receptionist transferring a call, you do not have to talk long to sign off in style “!. Have a lovely day, Sharon I connect you to the line of Jonathan now”

These ten phone answering tricks up your sleeve, you’ll be sure to sound like a pro. You’ll be making great first impressions and set a good example for your business in no time flat!


Source by Elizabeth L. Robinson

Operations And The Startup Company


What is the product? Is there a market? Where is the initial funding come from? How experienced is the management team? These are some of the first questions investors and lenders will respond when investigating startup companies, and rightly so. Business plan usually addresses these and other related questions in some detail, but what about the Operations Plan? If the operation is mentioned, are likely to be at best sketchy details. Operations Management is acting as a start-up company, and if so, what is the role? When we look at the role of operations management in start-up companies, we need to address the roles and responsibilities of two key players; entrepreneur and business management professional.

First we need to realize the truth that operations could not play a crucial or important role in the start-up company. Depending on the type of product or service the company is to produce and stage of development the company is in. But then again, Operations could play an important role, and when that happens Operations Management professionals need to be prepared. This is where the entrepreneur or owners come in. It is the responsibility of the entrepreneur to understand the needs of the organization at any time and the skills and experience needed to be brought on board at different stages of development. Entrepreneurs are often experts in their field, and tend to be creative “idea people” who see the big picture and can visualize the future of the company. Many entrepreneurs struggle with day-to-day details of running a business, and many have no formal education or business management experience. These entrepreneurs need to understand the skills operations management professionals bring to the table and where and how they fit into the boot structure (and when). It is the responsibility of the operational management professional, who is at home in the details, to adapt their skills and knowledge to sustainable environment and to develop systems and day-to-day activities that will help lead the organization for long-term success.

There are significant differences between the development, organization established and startup companies, and many operations management professionals might not have the skills and experience needed to help guide the startup of it’s way to success. If you’ve spent your career working in a large, well established, bureaucratic organizations, you might be ill-prepared for life in an entrepreneurial organization. The speed at which decisions can be made and changes in direction can be small or startup business can be mind boggling for those used to the bureaucracy. Detailed analysis and long policies are a luxury that few employers or managers startup afford. Experience, gut feelings, and back of the envelope calculations often rule the day. Operations Management professionals need to be able to adapt to this environment, and have the confidence to act without detail and support they are often used to.

As for the entrepreneur, how do you determine when and whether you should consider a larger role in the operation, and how do you go about developing action Plan? Well, the first thing to do is to understand just what we are talking about when we talk about operating and Operations Management. In a nutshell, Operations Management focuses on the processes and procedures that the establishment uses to produce its products or provide their services. Quality and customer service are important factors that fall under the umbrella. For an organization to be successful, must be closely integrated relationship with all other functional areas, including strategic planning, marketing and sales, and finance. There will be a formal integration if all these measures fall under one or just a few.

You must have a viable product or service, you need to have a good marketing strategy, you need money and you need to be able to deliver the product or service. You can have a wonderful product, a steady stream of new products, an exciting marketing campaign, and plenty of money, but if you can not satisfy your customers by delivering the product or service with the highest quality, with the highest level of service, you will not. Deliver a product or service is in a state of Operations. The role of Operations varies, of course, depending on the nature of the work and life stage company. A software development company in the early stages of writing the code will not have to pay much attention to Operations. The company, which is in the R & D stage integrate these software components for original equipment manufacturers need a well-developed policy measures. The device manufacturer is the level change from R & D and prototyping to full production must have highly developed and highly detailed operations plan in place, if they expect to compete in the global marketplace today. The device manufacturer must have operations menu strategy and plan in place from day one, since the operation is such an important part of their future success. Even if it will take several years to get to full production mode, you should begin to develop action plans at the beginning of the company. You will have an advantage over the competition if you have developed action plan and strategy as you grow, rather than waiting until you’re ready to ramp up production. If you wait, it may already be too late.

I have been working recently with a small construction company. The owner approached me to help him with the business plan for a new line of business. Although I have no knowledge of or experience in its industry, he understands the value of operations management and how it can help improve existing business and help him get a new line of business off on the right foot. The existing company would have benefited from Operations planning and management in the early stages, but a new line of business will have an advantage by starting this planning in the early stages of development. The operations management profession as a whole has largely untapped market in startup companies in almost every industry. Operations Management professionals need to adapt their knowledge and skills to this audience.

Also, as I said earlier, it’s probably pretty safe bet to say that many, if not most, not entrepreneurs do not come from Operations background, so what should be considered in the Operations Plan? The operation covers everything from procurement of materials and resources needed to produce the product or provide the service, through to the delivery of goods or services to the customer or consumer. The Operations Plan must address how the organization will perform these tasks. In the field of operations management is littered with buzzwords (value stream, process mapping), various systems and methods (Lean Manufacturing, Six Sigma), and three-letter abbreviations (ERP, for enterprise resource planning, usually means the computer system and SCM to Inventory Management). The Operations Plan is to cut through the clutter and simply stated how the organization will meet their customers and drive profitability.

Some aspects of the Operations Plan to look for are:

o Sourcing strategy – including vendor selection criteria and supplier evaluation

o Quality system – how will be monitored and controlled process? How will the authority and responsibility for quality allocated and distributed throughout the organization? What results are expected?

o Production and Inventory Management (applies to goods and services) – where you will meet the customer – you will build for its building stock, or what? What is production and production control methodology? What are the material and information flows?

o logistics and delivery – will warehousing and delivery services carry out in-house or outsourced? What are delivery channels?

o Customer service – how much power will be provided to service personnel? Will there be dedicated customer service staff, or it will be the responsibility of operations, sales and marketing, or what? What are your expectations for customer satisfaction?

o Integration – How will the activities be integrated with other divisions?

actions is an important part of every organization. Roles and Responsibilities Operations vary by organization, industry, and life stage organization, but not importance. Every organization, product manufacturer or service provider, for-profit or non-profit, government or private, will actually produce and deliver their product or service to satisfy its customers and investors. The operation plays a key role in any business and should give the commitment needed to ensure success. Every business plan should include a detailed and well-developed Operations Plan, and every business owner should have an understanding of the role of Manager in their organization.


Source by Steve Novak

Business Process Management Vs Value Creation Automation


Automation has become the next big thing in information technology sector. Businesses everywhere are implementing predictive models to control workflow processes and increase efficiency. Among some of the leading automation platform, Business Process Management (BPM) has emerged as a popular choice among vendors. Discipline consists of a unique combination of automation modeling, execution and controls designed to enable enterprises to run more efficiently.

But the road to success for BPM model has been far from easy. In fact, the rise of Business Process Management is nearing an end. According to a study conducted by Aberdeen Group in 2007, Business Process Management solutions have been a tough challenge for most companies. Some of the reasons behind the unpopularity of BPM solutions have been listed below:

gap between BPM and people

To make the technology progress in the establishment, the right mind – Set and culture is necessary. One of the top challenges faced by managers implementing business process management model was the inability to bring people on board with a new idea. The report shows that the company lacked a clear vision and roadmap for achieving the objectives. Organizational members felt disconnected with the system and were reluctant to take control.

BPM limits innovation

Business Process Management applications can be harmful in some business structures where innovation is necessary. The idea of ​​business development has gained momentum in recent decades due to growing competition. Businesses must be able to innovate and evolve with the rapidly changing market trends in order to succeed. Business Process Management solutions tend to limit the amount of change in the company can make its processes. A research conducted by Brenner and Tushman found that companies with BPM infrastructure is likely to fail if it does not innovate in comparison to business activities without BPM model.

gap between the implementation process and process design

The Business Process Management Lifecycle is diversely fragmented and lack of standards. Typically, a process will be divided into different steps that require the use of many tools BPM. To explain this in more detail in simple words, it would be appropriate to state that the tools needed to design process can not be used to perform a process that can create costly gap.

The lack of technical assistance

Many companies have complained about the lack of technical support available for the BPM model. Many manufacturers are not providing the tools needed to address the system. Since Business Process Management has become a wide area repetitive development, lack of tool support has resulted in issues regarding the inflexibility and process visualization.

value Automation: The New Approach

Although the market for BPM solutions is in decline, Value Creation Automation is gaining momentum with a unique approach. Value Creation Automation targeting a diverse set of industries, promising business leaders the key to unleashing the maximum potential of technology.

Creation Automation Value The is a mix of automated tools or components, but should be combined technical framework What streamline business processes in a holistic manner. Superior interconnection and increase the value delivery are key elements of this practice automation solutions that enable businesses to scale robustly.

But all these fancy words have been used to promote the BPMs, ERPs and other applications of automation. So what really makes Value Creation Automation different?

Integration Management

The solution combines all aspects of working in one holistic framework. Every activity and process is interconnected with each other to ensure maximum control.

The cost and time management

All activities and processes are measured against strict time and cost parameters with a Automation value. Once the process is started, not administrators do not have to worry about measuring the time or the budget allocated. All process parameters and objectives are displayed in the display area for viewing purposes.

value chain

“Value” is the term value creation Automation. VCA main purpose is to implement value generation process flow that excludes all non-value adding activity.

Lean and Six Sigma approach

implementation of lean and Six Sigma has revolutionized industry to a whole new level. However, the automatic implementation of these principles is still a reality. Value creation Automation conduct Lean and Six Sigma processes and managerial levels for maximum waste removal and increased productivity.

These are just some of the reasons why Value Creation Automation is making its mark on the industry and move ahead of competitors. If you do not automate your business processes now, you will be left behind.


Source by Myra Bari

Development tel


Alexander Graham Bell probably had no idea that he had discovered what would eventually change the world in more ways than you can imagine. The technology began for phones has led to more discoveries in the field of telecommunications that keep people in touch and connected worldwide.

The Early Days

On March 10, 1876 Alexander Graham Bell sent the first speech using electricity. From the day the communication changed every aspect of life. Although not immediately change the world, put the communication path that would change the future of communication.

The initial lack of acceptance discovery Mr Bell was due Telegraph be in a form of communication and it had been around for over 50 years. This voice over electrical lines that Mr. Bell was proposing a new and daunting discovery.

At the end of 1870 when Bell took his demonstrations of public telephone services on the road in an effort to increase awareness and public finance for the project. Mr. Bell introduced the telephone broadcasting system.

Originally phones connected only two lines. In June30, 188 were 287 telephone installed, July was 750. Ten years later it was 167,000 phones a maze of wires overhead. (Pool, Ithiel de Sola; _The Social Impact Telephone_; Cambridge, MIT Press, 1977)


Mr. Bell was not the only one working on ideas that would impact telephony. Thomas Edison invented the first transmitter and receiver that would be practical for commercial use. He had already found the type of multiplexing allowed to be sent in opposite directions simultaneously.

Many more changes occurred in the ensuing years, AT & T incorporated in 1885 to rent phones to homes and offices but retained ownership of the technology.

Then, in 1880 switchboard came on board. At this time, there was no call, no signaling system, and no electronic switches. Visitors would crank handle; get the operator then connects them to their party and then have their conversation. This type of system had no ringer to release calls and no privacy because the proprietor of men keep the call together.

By 1946 the number of guest call made jobs Switchboard operators too much for people to handle alone. Almost a quarter of a million operators were working for AT & T in 1946, but that number would decrease dramatically with the invention of automatic call switching.

Although this switching system was invented in 1889, it was not until 1914 that it was installed on a large scale basis in New Jersey. It was not until 1976 that the first computerized switch was put into operation and by 1982 nearly half of all calls were switched electronically.

Turning century

Bell patents expired at the turn of 6000 independent phone companies opened shop. These independent companies could only be related site, AT & T refused to allow them to connect to the national grid. Instead, they waited for the little guy to go bankrupt and then bought them out.

In 1984, AT & T got out of the local telephone service at the end of ten years of lawsuits push to break up the telecommunications giant. This led to the forming of the so-called “Baby Bell ‘. This Breakup also allowed users to have a phone and hook up their own devices to them.

Before the 20th century phone systems use twisted copper wires that were expensive setting up and absorbed a lot of energy. the next few years would see copper wire depart coaxial cables, the microwave stations and the communications satellite.

Digital transmission, although not new, not come into play phone in a big way in 1980’s. the use of fiber optic cable, digital transmission up to 125,000 times faster than copper cables. copper wire is still in use in many areas due to the high costs associated with running a fiber to each home, although many areas have been in place lines with optical fiber.

Beyond Phone

Having mastered the basic telephone and communication over long distances, there were still technical progress waiting to be discovered. Fax Machine uses telephone lines to transmit digital signals to a modem for receiving the decoded signal in a message. Then came the mobile phone or cell phone.

Mobile phones appeared in the early 1980s and today there are millions in use. Phone networks use a regular phone system connected to the computer center and transmission towers to send a message. Originally there were few transmission towers and mobile phones were bulky and had to use near a tower in order to have a clear transmission.

Within a few years, phones became small enough to fit in the palm of the hand and the towers were located almost everywhere. While there are areas with poor reception, most cell phones are always usable area.

Today, cell phones do much more than just allow for voice conversations, allowing mobile access to the Internet, email, business applications, photos and much more.


Source by Sam D Goddard

Photoshop Business Guide to Make Money With Adobe Photoshop software


In today’s economy any extra money is a welcome addition. If you have experience with Photoshop and have a few hours a day to dedicate earning a few extra bucks online Photoshop business Freelancing may be the answer.

What does online Photoshop Freelancer business do?

The obvious answer is that online businesses Photoshop Freelancer uses Adobe Photoshop to earn extra money. Adobe Photoshop is an image and photo editing software program that allows you to create new images and edit existing photos. You can also add amazing effects to existing images or photos.

How can you make extra money online Photoshop companies freelancer?

Photoshop is a powerful program and if you have knowledge you can join hundreds of other Photoshop freelancers and potentially earn thousands of dollars monthly. Search on the internet will pull up many websites that offer this unique service.

Obviously, to become Photoshop Online Business Freelancer you must know the basics of Photoshop. Understanding the various tools and how they work is necessary to turn ordinary photos into extraordinary works of art.

The program, but very powerful, do not take all that long to learn. Simply experiment and read the available courses. Play around with your own photos and soon you’ll be ready to take on smaller photo editing jobs.

Image reconstruction is one example of a project that you can take to use Photoshop. Fading, tears, even water damage can all be fixed with the tools available in Photoshop. All you need is a scanner, a computer with Adobe Photoshop installed, and a high quality color printer as well as a lot of photo paper.

Another basic task is to remove red eye. Red-eye phenomenon is something that even professional photographers come across and can easily destroy the perfect image. With Red Eye measured tools available in Adobe Photoshop, you can easily remove red eye.

Image processing is another common practice that freelancers to take on. Removal of disturbing elements or irrelevant people are common editing tasks that can be easily done with a few clicks of the mouse. This is a little further than the red-eye removal, than is possible with just a little work. Other projects are changing the background image. Again, this can also be done with Adobe Photoshop, but it will also require more skills and you need to have enough time to do these types of jobs.

All these projects as well as hundreds of others are possible with Adobe Photoshop. Photoshop is the professional photographer secrets tool and is often why many are so successful.

By going online Photoshop companies freelancer you will have the opportunity to earn some extra cash and create great works of art. With time and attention you can improve your skills and increase your earning potential.


Source by Dave Martin Peters

Terminal Server will help my business?


Now, by age, the next task can be difficult for some than others. Take your mind back to the days of mainframe computers. The green screen system with nothing but text on the monitors.

This system was actually the first “Terminal Servers” of his day. All brain functions of the system were passed to the server and fed to each terminal screen over the network. The terminals themselves do not really do much of anything except show information from the server.

Now it is almost the same, except these terminals now have colorful screen, mouse, audio and more. The servers have become insanely powerful, faster, smaller and more efficient. The idea really has not changed, however.

The server still do almost all the work while terminals (your desktop, laptop, mobile phone, etc.) simply connect to a server and bring you all the applications you need to do your job.

So will the terminal server help your business?

There is a question only you can answer, but here are some of the advantages that terminal or remote desktop server will bring to your organization:

Work from anywhere – Yes, that’s right! Since all you need is installed on the server instead of on your computer, you can connect from anywhere with an internet connection and be up and running. Great for mobile workforce or employees who work from home.

Work from any device – You can use a Mac, Windows PC, iPad, and even your smartphone if you can deal with such a small screen. Because the server has everything you need, the operating system on the device you are connecting from is irrelevant. As long as it has a remote desktop client program (they do) then you’re good to go.

Spend less money on computers – the bean counters in the business will love this! Since computers are no longer doing all the work, or have to constantly update with new versions of software, you can replace them less frequently. When you do replace them, you can buy cheaper ones too.

Save on software costs – You only need to purchase the software and licenses for the server, instead of all computers. Note you will still need to purchase a license for the number of users who connect but it can cost less in many cases.

Save on the cost – Since the IT business owner I do not always like to mention this aspect but you will actually save money on IT costs with Terminal Server. Since all your plans in one place, it means that we only have to update one system instead of all the computers in the office itself. If something is not working right, fix it once it is magically fixed for everyone.

OK so now you’re probably running your computer or to contact the company to get going on this. Wondering why you have not done this for years. Congratulations! You’ve just made a great decision for your business!

So something bad to use the terminal server in the office? Well … not really, but it is a wee bit of a problem that can be addressed by spending a few extra dollars to get a good server and employ even better company to set up and control it …

If something goes wrong with the server, all affected. Productivity is basically to a standstill. This is why you have to spend a little more money to get a very reliable and enhance server to handle the load of all using the same time and to ensure that it continues to run 24/7/365.

You (IT or business) also need to make sure that all the software you use from day to day will actually work on Terminal Server. Some software is just not written to work in a multi-user environment and simply not work.

This is something you need to discuss with the seller for a particular software packages. Most major software vendors out there and support this pretty near every Microsoft product will, of course, including Microsoft Office.


Source by Dylan Hodge

Story time and attendance system


The Industrial Revolution
The Industrial Revolution brought great changes to the economy of Europe and the United States. New technological advances in the early 1800s ushered in sweeping changes both for production and logistics. Traditional family farms and small family run cottage industries produce goods in small quantities with a lot of manual labor. With the advent of machine based production, all families began moving from the rural town of their homes to the cities to find work in the newly industrialized factories. Children often worked right alongside their parents when the family needed extra income. The work was often dangerous, unhealthy, and paid very little. Factory owners loved child labor because it was cheap and unregulated. However, it was not long before the government stepped in to improve factory conditions and control how many hours people were made to work, especially children. Factory owners needed a way to keep track of employee time. This gave rise to the first time and attendance system.

The First Time Clock
When the first employee time clock was invented in the late 1800s, its purpose was to take time employee entered and left the factory. This mechanical employee time clock would stamp date and time information on the thickness of the paper card, called “Time card ‘. This first card gave the factory owner real record of working hours of every employee. This protects the business owner by ensuring employees worked the number of hours they argued, and devoted staff by making it much harder for employers to cheat them out of their wages. Time and attendance system continues to take small consumer electronics clocks eventually replace large mechanical ones. Time cards also evolved to have special areas marked on them clocking in and out, so workers had to be carefully set up the card in exactly the right place. When advertising time clock software first made its appearance in 1990, the company started to move away from mechanical and electrical clocks that were subject to failure and expensive to replace or repair. time clock software allowed business owners to benefit from lower payroll costs by making it quick and easy to go straight from the time clock to paycheck with increased efficiency while eliminating buddy punching.

Time Clock Software today
As computers have become more sophisticated, so have the time and attendance system. Absence management is much easier to track when holidays, sick days and holidays can be automatically tracked and collected. Complex overtime rules are easier to control unauthorized overtime and easier to manage. Modern time and attendance software system utilizing a sophisticated network protocol today to connect computers together so the clock can be monitored in real-time employees while maintaining time data in a safe and central location. Integration with online payroll system saves time and eliminates data entry errors. The benefits of modern time and attendance systems are virtually endless.

Even though time and attendance systems have greatly reduced the amount of time needed to prepare time cards for payroll, they protect even business owners and employees the same reasons as the first punch clock by providing accountability and neutrality.


Source by Jeffery Morrow

IVR: The History and Future of speech recognition


in the mid to late 90’s, telephony was advanced enough for the visitor to interact with the IVR through both voice and telephone keypads. At this time, the rumors fueled by industry experts on new voice response technology and promise for more complex applications were fiercely distributed. Yet watching the speech IVRs today, it is painfully clear that very little real progress has in fact occurred. models today are soon limited in scope, and often performed properly. We’ll talk more about that topic in a moment, but now I would like to highlight the important characteristics of the new technology.

There are basically three tiers popular speech IVR technology, provided by one well-known technology supplier. Tiers, consisting of a keyword, key phrase, and natural recognition are each designed with a certain degree of sophistication to accommodate as many business settings as possible.

The least sophisticated tier keyword recognition, works by having IVR guide or direct the caller requests. For example, IVR might say something like “tell or press 1”. If the caller said something that did not fit the script for the IVR, the caller may be sent to the beginning of the menu – or even disconnected from the call in its entirety.

The next step up from that key phrase recognition, works in a similar way as the search engines. Basically, the IVR provides answers based on a predetermined set of conditions provided by the caller. The caller might say something like “please give me the number to the bank branch near Disney”, and IVR would provide information on the key phrases “bank” and “Disney”. Obviously, because the caller does not know what key phrases are pre, communication is prone to breakdown.

Finally, the most sophisticated technology is significantly different from the two previous examples given. With natural recognition, IVR is designed (hypothetically) to fully understand the real rings or natural language. In this case, the caller can say something like: “I have already tried fixing my computer by rebooting, turn off the power, touch, now what do I do?”. In order for this type of technology to work successfully, three different things must first happen

  1. The IVR must be programmed with an extensive list of vocabulary and in addition will also calculate how often these words appear items.
  2. The IVR needs to be able to understand complete sentences, and grammar must also be programmed.
  3. The IVR need to be able to reduce the actual intent of the caller, and not just rely on keywords or phrases.

It should be fairly clear to the reader that normal recognition is selected how speech technology. However, now these IVRs are limited to basic call routing applications. The reason more complex applications are not used because of the cost required for IVRs capable of extracting intent is astronomical! Rather than choose the lesser of three evils, it is yet another IVR technology on the market – IVRs powered by artificial intelligence (AI).

Newer IVRs are actually still stuck in the 90s and do not deliver on the promises made at the beginning of them. Modern IVRs to embrace technology from the current era have carried out promises of a better IVR, and to do what their predecessors only dreamed of.


Source by Jay E. Coop